Web Tracking

Our web tracking service provides customers with secure, real-time visibility of their shipments through an online portal. It is designed to support operational decision-making, documentation access, and issue management throughout the shipment lifecycle.

The system is flexible and can be configured to reflect agreed customer procedures and milestones, ensuring information is presented in a way that aligns with your internal workflows.

Shipment Status & Milestones

Users can view the latest status of active shipments, supported by a clear milestone history. Milestones can be tailored to customer SOPs, allowing progress to be tracked against specific, agreed events rather than generic checkpoints.

Available information includes:

• Latest shipment status updates

• Full milestone history

• Bespoke milestone management

• Summary shipment status view

Delivery & Timing Information

The platform provides visibility of shipment movement and delivery progress, including:

• Container delivery updates

• Estimated times of arrival (ETAs)

• Proof of delivery (PODs), where available

This helps ensure all stakeholders are working from consistent and up-to-date information.

Shipment Overview & History

Customers can easily review both current and past shipments through:

• An overview of latest shipments

• Searchable shipment history

This supports performance reviews, audits, and reference checks without the need for manual follow-up.

Documentation Access

Key shipment documents are stored centrally and made available online, reducing reliance on email distribution and manual filing. Documents may include:

• Shipping documents (AWB / Bill of Lading)

• Commercial invoices

• Packing lists

• Customs entries

• Invoices

Access is permission-controlled to ensure users only see documents relevant to their shipments.

PO Referencing

Purchase order references can be applied at shipment level, allowing customers to link logistics activity back to their internal ordering and finance systems.

Issue Logging & Management

The portal supports issue logging against shipments, providing a clear record of exceptions, queries, or operational issues. This creates transparency and supports structured resolution tracking.

Security & Access Control

User access is controlled through secure login credentials and role-based permissions. Each customer’s view can be configured individually, ensuring data confidentiality while allowing appropriate visibility across teams.